Privacy Policy

1. Introduction

AirportLimo.best ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services and website.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you use our services:

• Contact Information: Name, phone number, email address
• Travel Information: Pickup and drop-off locations, travel dates and times, flight information
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Service Preferences: Vehicle type preferences, special requests, accessibility needs

2.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Information: Pages visited, time spent on our website, referral sources
• Location Data: GPS coordinates for pickup and drop-off locations (with your consent)
• Cookies and Tracking Technologies: Information stored in cookies and similar technologies

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide transportation services, coordinate pickups, and ensure timely arrivals
• Communication: To send booking confirmations, updates, and respond to inquiries
• Payment Processing: To process payments and maintain billing records
• Customer Service: To provide support, handle complaints, and improve our services
• Safety and Security: To ensure passenger safety and prevent fraud
• Marketing: To send promotional materials and service updates (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

• Chauffeurs and Drivers: Contact and travel information necessary to provide transportation
• Payment Processors: Financial information to process payments securely
• Technology Partners: Data necessary for booking systems, GPS tracking, and communication

4.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Prevent or investigate fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: Sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: Periodic reviews of our security practices and systems
• Employee Training: Staff training on privacy and data protection requirements

6. Data Retention

We retain your personal information only as long as necessary for:

• Providing our services and maintaining service records
• Complying with legal obligations and resolving disputes
• Improving our services and customer experience

Typically, we retain booking and service information for 3 years, unless longer retention is required by law.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request information about what personal data we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request a copy of your data in a portable format

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertising
• Improve website functionality and user experience

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be processed and stored in the United States. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after changes indicates your acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

14. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

We do not sell personal information to third parties.